Data & Security
Last Updated: June 20, 2026
At Triagist AI, protecting patient and clinic data is a core responsibility. We are committed to maintaining the privacy, security, and confidentiality of healthcare information entrusted to our platform. Triagist AI is built with healthcare-grade security controls designed to support the secure handling of sensitive patient and operational data. This document provides an overview of our security, privacy, and governance practices.
Data Ownership
All patient, clinical, and operational data stored within Triagist AI remains the property of the respective clinic, doctor, or healthcare organization.
Triagist AI:
Does not sell patient or clinic data
Does not use patient data for advertising purposes
Does not share patient data with third parties except when required to deliver the service or comply with legal obligations
Accesses customer data only when explicitly authorized for support, maintenance, or operational assistance Customers retain full ownership and control of their data.
Infrastructure Security & Reliability
Triagist AI is hosted on secure cloud infrastructure designed for reliability, resilience, and security.
Security measures include:
Network security controls and firewall protections
Infrastructure monitoring and alerting
System availability monitoring
Security patching and updates
Backup and recovery procedures
Controlled production environment access
Regular backups are maintained to help prevent accidental data loss and support recovery in the event of service disruption.
Security Testing & Vulnerability Management
Security is continuously evaluated and improved through proactive testing and monitoring.
Our security practices include:
Periodic penetration testing
Vulnerability identification and remediation
Security reviews of critical systems
Ongoing monitoring for potential security events
Continuous improvement of security controls
Identified security issues are prioritized and remediated based on risk and impact.
Incident Response & Monitoring
Triagist AI maintains operational processes for identifying, responding to, and managing security incidents.
These processes include:
Security event monitoring
Incident reporting procedures
Investigation and remediation workflows
Documentation of significant security events
Continuous review of security controls following incidents
Audit Logs & Accountability
The platform maintains audit trails and activity logs to support security, accountability, and operational transparency.
Examples include:
User login activity
Access to patient records
Clinical documentation updates
Appointment-related actions
Administrative system activities
Security and operational events
Audit logs assist with monitoring, investigations, and compliance-related requirements.
7. Patient Privacy
Triagist AI follows privacy-first principles when handling healthcare-related information.
These practices include:
Limiting unnecessary access to patient information
Maintaining confidentiality of medical records and communications
Protecting information from unauthorized access, disclosure, or misuse
Applying access controls and security safeguards throughout the platform
Patient information is handled solely for the purpose of delivering healthcare workflow and clinical documentation services.
Compliance & Governance
Triagist AI is designed in alignment with healthcare security and privacy best practices.
India – DPDP Act
Triagist AI supports responsible handling of personal information in alignment with the principles of the Digital Personal Data Protection Act (DPDP), 2023, including:
Secure processing of personal data
Purpose-based use of information
Protection against unauthorized access
Responsible data governance practices
Security Framework Alignment
Triagist AI's security controls are designed in alignment with widely recognized security and privacy frameworks, including principles commonly associated with:
HIPAA security and privacy requirements
SOC 2 security controls
Healthcare data protection best practices
While Triagist AI may not currently hold formal certifications or attestations for these frameworks, our platform is built with security controls intended to support these standards.
AI & Data Usage
AI-powered features within Triagist AI are designed to enhance healthcare workflows while maintaining privacy protections.
Patient data is not sold or shared for advertising purposes
Patient data is not used to train public AI models
AI processing is conducted within controlled environments designed to protect customer information
AI-generated outputs remain under the control of the clinic or healthcare organization
Data Export, Retention & Deletion
Customers retain ownership of their data and may request:
Export of clinic and patient data
Retrieval of records during account transitions
Deletion of data upon account termination, subject to applicable legal, contractual, or operational requirements
Data retention practices are designed to support operational continuity, security, and regulatory obligations.
Continuous Security Improvement
Security is an ongoing process.
Triagist AI continuously evaluates, reviews, and strengthens its security, privacy, and operational controls to address evolving cybersecurity threats, healthcare requirements, and customer expectations.
Contact
For security, privacy, or compliance-related questions, please contact:
Triagist AI
Telangana, India
Email: contact@triagistai.com
Phone: +91 90001 65514
