Privacy Policy
Last Updated: April 10, 2026
Triagist AI ("Triagist AI", "we", "our", "us") operates https://triagistai.com (the "Platform"). This Privacy Policy describes how we collect, use, process, disclose, and protect information in connection with our AI-powered healthcare software services.
Scope
This Policy applies to: - Website visitors - Customers (clinics, hospitals, healthcare providers) - End users (patients whose data may be processed through our platform)
We act as: - Data Processor for patient data processed on behalf of healthcare providers - Data Controller for business/contact data we collect directly
4. How We Use Information
We use data to: - Provide AI medical scribing, receptionist, and workflow automation - Enable appointment booking, reminders, and patient communication - Improve model performance and system reliability (using de-identified data where possible) - Ensure security, fraud prevention, and compliance - Provide customer support
We do not sell personal or health data.
5. AI & Automated Processing
Our platform uses AI models to generate transcripts, summaries, and recommendations.
Outputs are assistive in nature and may not always be accurate
Healthcare professionals must review outputs before use
We do not make autonomous medical decisions
6. Data Sharing & Subprocessors
We may share data with: - Cloud infrastructure providers - Communication providers (SMS, voice) - Analytics and monitoring tools
All subprocessors are bound by strict confidentiality and data protection obligations.
We may disclose data: - If required by law - To protect rights, safety, and security
7. International Data Transfers
Data may be processed outside India. We ensure appropriate safeguards such as: - Contractual protections - Industry-standard security practices
8. Data Retention
We retain data only as long as necessary for: - Service delivery - Legal and compliance obligations Customers may request deletion subject to legal requirements.
9. Data Security
We implement industry-standard safeguards including: - Encryption (in transit and at rest) - Role-based access control - Audit logs and monitoring
No system is completely secure; users share data at their own risk.
10. Your Rights
Depending on applicable law, you may: - Access your data - Correct or update information - Request deletion - Restrict processing
Requests: contact@triagistai.com
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect children's data.
12. Updates to Policy
We may update this Policy. Continued use of the Platform constitutes acceptance.
13. Contact
Triagist AI
Kismatpur, Hyderabad, Telangana, India, 500030
Email: contact@triagistai.com